Contact Build3D Floorplans support
Ask about drawing imports, publishing, billing or privacy. Contact Build3D Floorplans by email or the public support form without exposing confidential files.
Help us understand your question
For an import problem, describe the file format, the action you attempted and which area or object is missing. Use the private import-report process to provide a file; do not place customer drawings or personal details in a public link.
For billing or publishing, include an invoice, order or project reference if available. Never send passwords, authenticator codes or full payment details. Sending this form does not cancel a payment or guarantee a refund; see Cancellation & refunds for the process.
For personal-data requests, email info@build3dfloorplans.com. Publisher details are available on Legal & contact.
Contact us
Questions or feedback? Our team receives your message at info@build3dfloorplans.com.
