YOUR INFORMATION & YOUR CHOICES
Cancellation & refunds
Last updated: · English
These pages contain sample business details and are not the final production policies. Publisher, hosting and operational details must be confirmed before launch.
Stop your next renewal
Sign in, open Plans and billing, and use the cancellation or billing-portal option. Confirm the cancellation and check the effective date. Subscriptions normally remain available until the end of the paid billing period. Cancel before the next renewal to avoid the next charge. Deleting a browser cookie or closing a tab does not cancel a subscription.
Refund requests and payment problems
Cancellation alone does not create an automatic refund. For duplicate charges, billing errors, unavailable services or other refund requests, contact billing@build3dfloorplans.com with your account email, invoice reference and a description. Do not send card details or PayPal credentials. Requests are reviewed against the purchase terms and applicable statutory rights. Any approved refund is returned through the payment provider to the original payment method where possible; processing time depends on the provider.
Consumer withdrawal rights
If you purchase as an EU consumer, a statutory 14-day withdrawal period generally applies to distance service contracts, starting when the contract is concluded. Exceptions and charges for services already supplied depend on the applicable law and any valid express requests or consents. These pages do not record a waiver of withdrawal rights. Business purchases do not automatically carry the same consumer withdrawal right.
To notify us of withdrawal, send a clear statement to billing@build3dfloorplans.com or to Build 3D Floorplans, 123 Example Street, 75000 Paris, France (sample address). You may use: “I notify you that I withdraw from my contract for [service], ordered on [date]. Name: [name]. Account email: [email]. Address: [address]. Date: [date].” A signature is only needed for a paper notice. This form is optional. Statutory refunds will follow the applicable legal deadlines.
One-time purchases and account deletion
One-time publishing passes do not renew; review the purchased scope and expiry in your account. Contact billing@build3dfloorplans.com for purchase issues. To request deletion of personal data, contact info@build3dfloorplans.com. Stopping renewal, withdrawing from a purchase and deleting an account are separate requests; state which action you need.